EVALUATION OF ELECTRONIC DOCUMENT MANAGEMENT SYSTEMS AN OVERVIEW
Keywords:Electronic Document Management Systems; EDMS; System evaluation; selection process; decision-makers.
Background: Governments seek to keep pace with technological development and digital transformation in institutions and public sector organizations by adopting systems that facilitate office work and ensure smooth communication between units, and one of these systems is the electronic document management system (EDMS). However, the large number available in the software market of this type of systems differ in quality and capabilities, and the lack of specific fixed adoption criteria makes the process of evaluating these complex systems difficult. Also, choosing a system that does not meet the needs or does not provide the maximum desired benefit leads to a loss of time, effort and expenses.
Objective: This paper aims to shed light on the electronic document management system and analyze the studies that dealt with its evaluation and selection process to identify the techniques, mechanisms and methodologies used in the evaluation and selection process for the purpose of assisting managers and decision-makers in the process of selecting the appropriate system.
Method: To achieve the aim, a systematic review was conducted to gain deeper insight into EDMS: what is EDMS?, what constitutes an EDMS, How is useful to organizations?, and what is the research status used in the evaluation and selection process, particularly for EDMS?
Results: The Multi-criteria decision-making techniques provide a clear and accurate consistent methodology that can be used to evaluate and select EDMS according to various conflicting criteria, and a number of experts can be involved in decision-making.